Common Questions
Orders
How can I track the progress of my order?
Once your order is processed, a tracking number will be sent directly to your email. You can follow its journey through the automated link provided in the confirmation message.
Shipping
Is the packaging discreet and private?
Privacy is our highest priority. All orders arrive in plain, unbranded boxes with no mention of Scarlets Play House or the contents on the exterior label.
Returns
What is your policy regarding returns?
Due to the intimate nature of our curated collection, we only accept returns for items that are defective or incorrect upon arrival. Please notify support within 48 hours.
Privacy
How do you protect my personal data?
Our site uses end-to-end encryption for all transactions. Your information is purely for fulfillment and security, handled with the utmost discretion and confidentiality.
Product Use
How should I care for my personal items?
Proper care ensures safety and longevity. We recommend using a high-quality toy cleaner before and after every use to maintain the integrity of your sophisticated pieces.
Get in Touch
Our dedicated support team is here to assist you with inquiries about orders, collections, and your private journey into pleasure. Reach out to us for personalized guidance.
Support Hours
Monday — Friday: 9am - 6pm EST
Saturday — Sunday: 10am - 4pm EST
Contact Details
scarlet@scarletsplayhouse.com
+1 (516) 913-6732